Privacy Policy

Welcome to Cherlene Wilson. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including coaching services and digital products (ebooks).

Your privacy matters to us. We are committed to protecting your personal data and being transparent about how we use it. This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

Cherlene Wilson is the data controller responsible for your personal data. If you have any questions about this Privacy Policy, please contact us at:

Email: [email protected]

2. Information We Collect

2.1 Personal Information You Provide

We collect information that you voluntarily provide to us, including:

Name: To personalise your experience and communicate with you

Email Address: To send you purchased products, newsletters, and service-related communications

Payment Information: To process transactions for coaching services and ebook purchases (processed securely through our payment providers)

2.2 Automatically Collected Information

Cookies: Small data files stored on your device to enhance your browsing experience

Analytics Data: Information about how you interact with our website, including pages visited, time spent, browser type, device information, and IP address

3. How We Use Your Information

We use your personal data for the following purposes:

To deliver coaching services and digital products you have purchased

To process payments and send transaction confirmations

To communicate with you about your purchases and inquiries

To send marketing communications (with your consent)

To improve our website and services through analytics

To comply with legal obligations

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

Contract: Processing necessary to fulfil our contractual obligations to you (delivering services/products)

Consent: Where you have given clear consent for marketing communications

Legitimate Interests: For improving our services and website functionality

Legal Obligation: Where we are required to comply with law

5. Cookies

Our website uses cookies to:

Remember your preferences

Understand how you use our website (analytics)

Improve your browsing experience

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

Types of Cookies We Use:

Essential Cookies: Required for the website to function properly

Analytics Cookies: Help us understand visitor behaviour

Marketing Cookies: Used to deliver relevant advertisements (if applicable)

6. Data Sharing and Third Parties

We may share your information with:

Payment Processors: To securely process your transactions

Email Service Providers: To deliver newsletters and communications

Analytics Providers: To analyse website usage (data is anonymised where possible)

We do not sell your personal data to third parties.

7. Data Retention

We retain your personal data only for as long as necessary to:

Provide our services to you

Comply with legal and accounting requirements

Resolve disputes and enforce agreements

Generally, we retain customer data for up to 7 years after your last interaction for tax and legal purposes.

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

Right of Access: Request a copy of your personal data

Right to Rectification: Request correction of inaccurate data

Right to Erasure: Request deletion of your data ("right to be forgotten")

Right to Restrict Processing: Request limitation of how we use your data

Right to Data Portability: Receive your data in a portable format

Right to Object: Object to processing based on legitimate interests or for marketing

Right to Withdraw Consent: Withdraw consent at any time for consent-based processing

To exercise any of these rights, please contact us at [email protected]. We will respond within one month.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

Secure SSL encryption for data transmission

Secure payment processing through trusted providers

Limited access to personal data on a need-to-know basis

10. International Transfers

Some of our third-party service providers may be located outside the UK. Where this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with UK GDPR requirements.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have collected data from a minor, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Cherlene Wilson
Email: [email protected]

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data protection rights have been violated.