Please read these Terms and Conditions carefully before using our website or purchasing our services and products. By accessing our website or making a purchase, you agree to be bound by these terms.

1. Introduction

These Terms and Conditions ("Terms") govern your use of the Cherlene Wilson website and the purchase of coaching services and digital products (ebooks) offered through this website.

By using our website or purchasing our services/products, you confirm that you accept these Terms and agree to comply with them. If you do not agree, please do not use our website or services.

2. Definitions

"We," "Us," "Our" refers to Cherlene Wilson

"You," "Your" refers to the user or customer

"Services" refers to coaching services provided by Cherlene Wilson

"Products" refers to digital products including ebooks

"Website" refers to the Cherlene Wilson website

3. Eligibility

To use our website and purchase our services or products, you must:

Be at least 18 years of age

Have the legal capacity to enter into binding contracts

Provide accurate and complete information when making purchases

4. Services - Coaching

4.1 Nature of Services

Our coaching services are designed to provide guidance, support, and strategies to help you achieve your personal or professional goals. Coaching is not therapy, counselling, or medical advice.

4.2 Booking and Scheduling

Coaching sessions must be booked in advance

Session times will be confirmed via email

You are responsible for attending scheduled sessions at the agreed time

4.3 Cancellation and Rescheduling

Cancellations or rescheduling requests must be made at least 48 hours before the scheduled session

Cancellations made less than 48 hours in advance may forfeit the session fee

No-shows will be charged the full session fee

4.4 Client Responsibilities

You agree to:

Participate actively and honestly in coaching sessions

Take responsibility for your own decisions and actions

Maintain confidentiality of any proprietary materials or methods shared

5. Digital Products - Ebooks

5.1 Delivery

Upon successful payment, digital products (ebooks) will be delivered electronically to the email address provided at checkout. Delivery is typically immediate but may take up to 24 hours in some cases.

5.2 Licence

When you purchase an ebook, you are granted a non-exclusive, non-transferable licence to use the product for personal use only. You may not:

Resell, redistribute, or share the product with others

Reproduce, duplicate, or copy the content for commercial purposes

Modify or create derivative works from the content

6. Pricing and Payment

All prices are displayed in GBP (£) unless otherwise stated

Prices include VAT where applicable

Payment must be made in full at the time of purchase

We accept payment through our secure payment processors

We reserve the right to change prices at any time without prior notice

7. Refund Policy

7.1 Coaching Services

Refunds for coaching services are handled on a case-by-case basis. Please contact us if you are dissatisfied with your service, and we will work to find a resolution.

7.2 Digital Products (Ebooks/Courses)

Important: Due to the digital nature of ebooks, all sales are final once the product has been delivered/downloaded. Under the Consumer Contracts Regulations 2013, you acknowledge that you lose your right to cancel once the digital content has been accessed.

If you experience technical issues accessing your purchase, please contact us at [email protected] and we will assist you.

8. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, audio, video, ebooks, and coaching materials, is the property of Cherlene Wilson and is protected by UK and international copyright laws.

You may not use, reproduce, modify, or distribute any content without our prior written consent.

9. Disclaimer

9.1 No Guarantees

While we strive to provide valuable coaching services and products, we cannot guarantee specific results. Success depends on many factors, including your own effort, commitment, and circumstances.

9.2 Not Professional Advice

Our coaching services and ebooks are for informational and educational purposes only. They do not constitute:

Medical, psychological, or therapeutic advice

Legal or financial advice

A substitute for professional consultation

Always seek appropriate professional advice for specific concerns.

10. Limitation of Liability

To the fullest extent permitted by law:

We shall not be liable for any indirect, incidental, special, or consequential damages

Our total liability shall not exceed the amount you paid for the specific service or product

We are not liable for any loss arising from your reliance on information provided

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

11. Confidentiality

We respect your privacy and will maintain confidentiality of information shared during coaching sessions. However, we may be required to disclose information if:

Required by law

There is a risk of harm to yourself or others

You provide written consent

12. Website Use

When using our website, you agree not to:

Use the website for any unlawful purpose

Attempt to gain unauthorised access to our systems

Transmit any viruses or malicious code

Collect or harvest any information from the website

Interfere with the proper functioning of the website

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of these external sites. We encourage you to review their terms before use.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of our website or services after changes constitutes acceptance of the updated Terms.

15. Termination

We reserve the right to terminate or suspend your access to our services at our discretion, without notice, if you violate these Terms or engage in conduct that we deem harmful to our business or other users.

16. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Cherlene Wilson regarding the use of our website and services.

19. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Cherlene Wilson
Email: [email protected]

We aim to respond to all enquiries within 48 business hours.